Archives: GTD FAQs

April 19, 2022

Can I bring drinks to the Escape Rooms?

If you have unfinished drinks from your meal and your booking time is approaching, please ask your server for plastic cups. You may bring your unfinished drinks to the 3rd floor and finish them there before entering the Escape Room. No drinks are permitted inside the playing areas.

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April 19, 2022

I did not get a confirmation email. Did my booking go through?

Shortly after you provide payment and process your booking, you will receive a confirmation email to the address provided. Please make sure to check your spam/junk folder. If you still do not see it, please email Events@GrandIllusionCider.com with your name, event and day/time of your booking and someone will confirm the booking ASAP. Please DO […]

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April 19, 2022

Can Grand Illusion Hard Cider gift cards be used to book Escape Rooms?

Gift cards purchased in person (the plastic cards) CANNOT be used for Escape Rooms or monthly events but can be used for everything else (food/drink/merch). Unfortunately, the systems we use do not allow for cross payments. You can purchase gift cards/vouchers online from our website (these are not physical but are given a special code). […]

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April 19, 2022

If there are fewer players than room maximum, does it cost less?

No. Given the structure of private rooms (no stranger can book into your room), we set base prices, regardless of number of participants. See “how much does it cost?” above.

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April 19, 2022

What is your cancellation policy?

We understand that plans change, so reservations can be changed up to 24 hours before your game (follow link in your confirmation email). Email Events@GrandIllusionCider.com within 24 hours if you must cancel.

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April 19, 2022

Is there a minimum age to play? Do you require a chaperone for younger players?

The recommended ages for our games are 12 and up. Younger players, 14 and under, are allowed with a paying adult, 18 or older, but some of the game content may be more difficult for them.

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